DITO Wins Most Innovative Customer Experience Strategy Award

DITO Telecommunity is the newest major telecommunications provider in the Philippines. It is a Filipino-led consortium that includes Udenna Corporation and China Telecommunications Corporation. DITO aims to provide world-class, high-speed, and secure telecommunications services, fostering digital inclusivity for Filipino communities nationwide.

DITO Wins Most Innovative Customer Experience Strategy Award at the 2024 CX Asia Excellence Awards, solidifying its position as a leader in delivering exceptional customer experiences in the telecommunications industry.

This prestigious award reflects DITO’s unwavering commitment to innovation, customer-centric services, and transformative digital solutions. By continuously enhancing its offerings, DITO ensures that subscribers enjoy seamless and personalized experiences.

“Our team’s dedication to innovation, collaboration, and customer satisfaction has led us to this remarkable achievement,” said Eric Alberto, CEO of DITO Telecommunity. “We are proud to set new industry standards while ensuring our customers remain at the core of everything we do.”

DITO’s continuous drive for innovation is evident in its cutting-edge DITO App, which offers an array of customer-first features:

• End-to-End Digital Experience: Users can conveniently manage both mobile and broadband services, from application to account management.
• Advanced SIM Registration: Utilizing Optical Character Recognition (OCR) and liveness detection, the registration process is streamlined and secure.
• Personalized Offers: The Just For You section provides exclusive deals tailored to individual user preferences.
• Seamless Payment and Data Management: Features like Auto Pay for effortless renewals and 30-day data rollover maximize user convenience and value.
• Mobile Number Portability (MNP) & Vanity Numbers: Enabling users to personalize their connectivity experience.
• DITO Rewards Program: Subscribers earn points when they load, register for promos, or complete select activities. Points can be redeemed for discounts, data packages, and exclusive promos, all accessible via the DITO App.

In addition to its digital innovations, DITO Telecommunity prioritizes customer service excellence through:

• 24/7 Help Center & Live Chat: Ensuring immediate support and resolution of customer concerns.
• CSAT-Driven Enhancements: Continuously refining services based on customer satisfaction and feedback.

With this award, DITO reaffirms its mission to revolutionize the telecommunications sector, making fast, affordable, and secure connectivity accessible to all Filipinos. Since receiving its Certificate of Public Convenience and Necessity from the National Telecommunications Commission in 2019, DITO has remained dedicated to bridging digital gaps and ensuring that data access is a right, not a privilege.

The CX Asia Excellence Awards is the leading recognition platform for outstanding customer experience achievements across Asia, celebrating businesses that prioritize innovation and user satisfaction.

With its relentless pursuit of excellence and customer satisfaction, DITO Telecommunity continues to redefine the digital landscape in the Philippines, making connectivity smarter, faster, and more accessible than ever before.